1. Purpose
This manual explains how to ask Wakeful Journey Consulting (Pty) Ltd t/a Brandcrew for access to records.
2. Contact
- Head of the business: Available on request via hello@brandcrew.co.za
- Information Officer: Available on request via hello@brandcrew.co.za
- Email: hello@brandcrew.co.za
- Physical address: Salt Rock, KwaZulu-Natal, South Africa
- Website: https://brandcrew.co.za
3. The Regulator's guide
The Information Regulator has published a guide on how to use PAIA. It is available from inforegulator.org.za. You can also ask us for a copy of that guide and we will tell you where to find the current one.
4. Records available without a formal request
- The public pages of this website
- This manual
5. Records we hold
- Enquiry and client records: name, email, project notes, quotes and invoices
- Website files we host for clients, where we still have them
Other laws may require records, for example tax law, and the Companies Act if the business is a company.
6. How to request access
Write to the Information Officer at hello@brandcrew.co.za. Include:
- Your name and email address
- The record you want, described clearly enough for us to find it
- Whether you want a copy or a chance to look at it
- Proof of identity if we need it to protect someone else's information
You may use Form 2 published by the Information Regulator. If you don't, we will still read a clear email request. We will tell you if a fee applies before we proceed. The Regulator's guide explains the fees set under PAIA.
7. When we may refuse
We may refuse a request where PAIA allows it. That includes a record that holds another person's personal information and they have not agreed to the disclosure, and records that the Act protects for other reasons. If we refuse, we will say so and tell you that you can complain.
8. Complaints
You may complain to the Information Regulator:
- PAIA complaints: PAIAComplaints@inforegulator.org.za
- Portal: eservices.inforegulator.org.za
- Phone: 010 023 5200 or 0800 017 160
- Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
9. Availability
This manual is published on this page. Email us if you need a copy sent to you.